Complyfactor
Training
Marcus Chen
Frontline agent · Maple Remit
MC
Recognizing suspicious transactions
Frontline agent · v2.4
Rich textLesson 1 of 4

What makes a transaction suspicious

Suspicion is not about a single dollar figure. A transaction is suspicious when something about it — the pattern, the behaviour, or the story behind it — doesn’t line up with what you’d expect for that customer.

Your job on the frontline is to notice the mismatch and pass it on. You are not deciding guilt; you are flagging what looks off so the compliance team can review it.

Illustration
Behaviour and pattern — not the amount alone
Key points
Look at behaviour and pattern, not just the amount
Compare activity to what you know about the customer
When in doubt, flag it — don’t judge it